Introduction
Star123 takes its responsibility to protect user privacy very seriously. As a trusted online entertainment and betting platform in Malaysia, we understand that your trust depends not only on the quality of our games and payment speed, but also on how we handle your personal information with the utmost integrity.
This Privacy Policy explains in detail how star123 collects, stores, uses, and protects your personal data when you register an account, use our web platform, or download the star123 mobile app. It also outlines your rights as a user and how you can control the personal information you share with us.
This document should be read together with Terms and Conditions and Responsible Gaming Policy us, which together form the comprehensive agreement framework between you and star123.
Note: By registering an account or continuing to use the star123 platform, you agree to the terms of this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
01 Information Collected
Star123 collects various categories of information to enable the platform to operate safely and efficiently. Below is a breakdown of the types of data we collect:
1.1 Account Registration Information
When you register a new account at star123, we collect basic information needed to create and manage your account, including:
- Full name as stated on your official identification document
- An active mobile number registered in Malaysia
- A valid and accessible email address
- Date of birth for age verification (18 and above)
- Username and password (passwords are stored in hashed form and cannot be read by our staff)
1.2 Identity Verification Information (KYC)
As part of the Know Your Customer (KYC) process, we may request additional documents to verify your identity before your first withdrawal is processed:
- A copy of a valid identity card (MyKad) or passport
- Proof of address such as a recent utility bill or bank statement (if required)
- A selfie holding your identity document in certain situations
1.3 Financial Information
To facilitate deposit and withdrawal transactions, we collect the necessary banking information such as bank name, bank account number, and the digital wallet details (Touch 'n Go, Boost, MAE) you have registered. We do not store credit card or debit card information directly — all payment processing is handled through secure, certified payment gateways.
1.4 Platform Usage Data
Star123 automatically records technical and behavioural data while you use our platform:
- IP address and geographic location (country/state level)
- Device type, operating system, and browser version
- Gaming activity history, betting records, and transactions
- Login and logout date and time
- Records of interactions with the customer support team
Minimum Collection Principle: star123 only collects data that is strictly necessary for the stated purposes. We do not collect information that is irrelevant to the operation of the platform or the provision of services to you.
02 How We Use Your Data
Every piece of information we collect is used for a specific and legitimate purpose. Below is a summary of how data is used at star123:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Registration information | Creating and managing your account | Contract performance |
| KYC Documents | Identity verification, fraud prevention | Legal obligation |
| Financial information | Processing deposits and withdrawals | Contract performance |
| Usage data | Platform improvement, security, support | Legitimate interest |
| Betting history | Account management, responsible gaming | Contract performance |
| Device information | Fraud detection, login security | Legitimate interest |
Beyond the purposes stated above, we also use collected data to send account-related notifications (such as deposit confirmations, successful withdrawals, or security alerts), and to comply with any lawful requests from the relevant authorities.
Direct Marketing: star123 may use your email address or phone number to send promotional information about the platform. You may unsubscribe at any time via the "unsubscribe" link in the relevant email or by contacting our support team.
03 Information Sharing
Star123 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. This is our core commitment to user privacy.
However, there are limited situations where we may need to share your data with certain parties for platform operational purposes:
3.1 Trusted Service Providers
We work with a number of trusted third-party service providers to operate our platform, including cloud infrastructure providers, payment gateways, and identity verification services. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.
3.2 Legal Requirements
Star123 may disclose user information if required to do so by law, court order, or direction from a lawful authority. In such situations, we will notify you in advance if legally permitted to do so.
3.3 Platform Protection
In cases where there is a serious threat to platform or user security — such as suspected fraud, money laundering, or cybersecurity threats — we reserve the right to share relevant information with the appropriate authorities or security agencies.
Cross-Border Data Transfers: If your data is transferred to servers located outside Malaysia, star123 ensures that such transfers are carried out with protection equivalent to or higher than the standards applicable in Malaysia, through recognised data protection mechanisms.
04 Data Security
Protecting your personal data from unauthorized access, unauthorized disclosure, alteration, or destruction is a top priority at star123. We implement a range of technical and organizational security measures to keep your data safe at all times.
4.1 Encryption Measures
- SSL/TLS 256-bit: All communications between your browser or app and star123 servers are encrypted using SSL/TLS protocol with a 256-bit key — the same standard used by global financial institutions.
- Data-at-rest encryption: Sensitive data stored in our databases, including banking information and KYC documents, is encrypted using modern encryption algorithms.
- Hashed password: Your account password is never stored in plain text. We use strong cryptographic hashing functions, meaning even our own staff cannot view your password.
4.2 Access Controls
Only staff with a legitimate need are granted access to user data, based on the principle of least privilege. All internal access is logged and continuously monitored. star123 staff undergo regular data security training.
4.3 Continuous Monitoring
Our systems are monitored 24 hours a day, seven days a week to detect any suspicious activity or intrusion attempts. We conduct regular penetration tests and keep our security systems updated against the latest threats in the industry.
User Responsibilities: While we take all reasonable steps to protect your data, the security of your account also depends on your own actions. Always use a strong password, never share your login credentials, and contact us immediately if you suspect your account has been compromised.
05 Cookies & Tracking Technologies
Star123 uses cookies and similar tracking technologies to enhance your user experience, maintain login session security, and understand how users interact with our platform.
5.1 Types of Cookies Used
- Essential cookies: Required for core platform functions such as login sessions and security verification. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collects information on how users interact with the platform (most visited pages, response times, etc.) to help us improve platform performance.
- Functionality cookies: Saves your preferences such as interface language and display settings so you do not need to reconfigure them every time you login.
- Security cookies: Helps us identify and prevent fraudulent activity and unauthorized access to your account.
5.2 Managing Cookies
You can manage or delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality or user experience of the star123 platform. Cookies required for login security cannot be disabled without losing access to your account.
06 User Rights
As a star123 user, you have certain rights regarding your personal data. We fully respect these rights and provide straightforward mechanisms for you to exercise them.
To exercise any of the above rights, contact the star123 support team via 24/7 Live Chat. We will process your request within a reasonable timeframe, typically within 14 business days, depending on the complexity of the request.
07 Data Storage & Retention Period
Star123 retains your personal data for as long as your account is active, or as long as necessary to fulfil the purposes stated in this Privacy Policy. Below is a general guide to our data retention periods:
- Active account data: Retained for as long as your account remains active on the star123 platform.
- Financial transaction records: Retained for a minimum of 7 years to comply with legal requirements and financial audit obligations.
- KYC documents: Retained for the period specified by applicable compliance requirements, typically no less than 5 years after account termination.
- Customer support communication logs: Retained for 3 years for service reference and improvement purposes.
- Technical data and system logs: Retained for 12 months for security and troubleshooting purposes.
Once the retention period ends, your data will be securely deleted or anonymised in accordance with our standard procedures. If there is an active legal claim relating to your account, data may be retained longer until the matter is resolved.
08 Children's Privacy
The star123 platform is exclusively for individuals aged 18 years and above. We do not knowingly target, collect, or process personal data of children or minors.
If we find that we have collected personal data from an individual under the age of 18, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that a minor in their care has registered an account at star123 are asked to contact us immediately via Live Chat so we can take the appropriate action.
Child Protection Commitment: star123 takes the protection of minors from gambling very seriously. All account registrations require age verification, and we conduct regular checks to detect accounts that may have been registered by underage individuals.
09 Changes to the Privacy Policy
Star123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements in how we handle user data.
Any significant changes will be communicated to you via in-platform notifications or your registered email before they take effect. For minor changes, a notice will be displayed at the top of this page along with the update date.
We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. Continued use of the star123 platform after any changes are published will be considered your acceptance of those changes.
10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to reach out to our team. We are always ready to help.
You can reach the star123 support team via Live Chat, available 24 hours a day, 7 days a week, directly through our platform. Our experienced team will help address any privacy-related questions and process your user rights requests promptly.
For written inquiries, you may reach us by email at the following address:
We aim to respond to all written inquiries within 2 business days. For urgent matters such as suspected account breaches or data exposure, please use Live Chat for immediate assistance.
Data Protection Officer: If your inquiry relates to a complex privacy issue or a formal data rights claim, your request will be referred to our Data Protection Officer for further action. Responses for such cases may take up to 14 business days.